Pablo Hernandez — Creative Strategist Applicant (Flo)

"I just wanted to track my period."

"But for many women, it becomes something more complex."

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What We Did

We analyzed 219 recent reviews from April 2026 from mobile users on Google Play Store. We focused on 1–4 star feedback to understand real problems. We cleaned the data to remove noise and keep real experiences.

Data analyst —

Pablo Hernandez

Storytelling —

Pablo Hernandez

Website developer —

also Pablo Hernandez

What Women Are Saying

"Why is this so complicated?"

"Everything is locked behind premium"

"I cancelled… so why was I charged?"

"Too many questions"

"Lost all my data"

What the Data Shows

The biggest issue is complexity and friction (38.8%). The second is paywalls and pricing (24.7%). Then technical issues (12.8%).

👉 "Most users are not asking for more features — they are trying to use what's already there."

UX/Product38.8%
Monetization24.7%
Technical12.8%
Billing6.8%

The Pattern

A user opens the app. She wants to track her period.

But instead:

  • she answers multiple questions
  • she encounters locked features
  • she sees paywalls
  • she navigates complex flows

This leads to:

  • frustration
  • confusion
  • reduced trust
  • drop-off

The Learning

Women use this app in moments of:

stress, uncertainty, vulnerability.

The experience should:

simplify, guide, support.

But today, it sometimes:

adds friction, creates uncertainty, limits control.

👉 "There's a gap between real-life moments and the current experience."

Breakdown of Key Opportunities

Simplicity

38.8% of complaints are about complexity

"I just wanted something simple"

Users want: fast, easy tracking, minimal steps

Access at the right moment

24.7% complain about paywalls

"Why do I need premium for this?"

Users want: answers when they need them

Trust and control

billing + technical issues combined = ~20%

"I cancelled but still got charged"

Users want: clear billing, control over subscriptions, reliable data

What This Means

Users are not asking for more features.

They want:

simplicity

transparency

control

reliability

Turning Insight Into Action

We used these learnings to create focused creative ideas based on real user experiences.

Video Recommendations

VIDEO 1 — Simplicity

"I just wanted to track my period"

Focus: remove complexity, highlight ease of use

VIDEO 2 — Access

"Why do I need to pay for this?"

Focus: frustration of locked information, importance of access

VIDEO 3 — Trust

"I cancelled… so why was I charged?"

Focus: trust and transparency, control over subscriptions

Final Message

This is an opportunity to better support real-life health moments.

When products reflect real experiences, they don't just work better — they build trust.